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Costume Shipping Information


How is my item sent?

All item are shipped from our Australian distribution centre via Australia Post Express Courier International.

Items listed as "Ships within 24hrs" are shipped same business day if order is placed before 2pm AEST.

Items that state "Ships within 4 Days" are in stock with our suppliers, or in transit to our warehouse.

See date shown at checkout for estimated delivery date to your chosen address.

Some orders over NZ $250 may get detained by local customs agencies. cannot be held responsible for any customs or import fees or duties that may be applicable in your country.

Check duty charges here ->

Please check with the appropriate authority to see if any taxes or duties apply before placing your order.

If an order gets held by customs, it may delay delivery.



Note : Credit cards are charged by 'Directshop Pty Ltd'


How long will it take to receive my order?

Most items are held in stock at our dedicated Melbourne warehouse. We also import some of our range from a variety of leading suppliers and brands from the USA and Australia.

Delivery times may vary depending on your location, and the stock status shown on each product page. Please ensure you consider the information supplied below before ordering.


* Express Courier International is usually delivered 2-10 days from date of despatch for items marked "Ships within 24hrs".

Please note that items that state "Ships within 4 Days" will be delivered to you via this method in 7-14 days from the date of your order. Please allow 24-48 hours for your parcel to be trackable via this method.


 Once your item has despatched, you will receive an email containing a tracking number. If you have not received this email 5 business days after placing your order, please check your spam filter or contact us for further information.


NZ Post do not deliver parcels on weekends. We cannot specify a time for your delivery, however they generally deliver between 9am and 5pm Monday to Friday. You will be required to sign for your parcel, so if you are not going to be home we suggest having it sent to an address where there will be someone to sign for it - such as your workplace. We cannot ship to PO Boxes.


How much is shipping?

Shipping cost is based on item weight. To calculate shipping, add items to your cart, view your cart and use the shipping estimator tool.